Refund policy

Last updated: October 31, 2026

Read before purchasing

Shopetify does not advertise a universal 14-day or 30-day change-of-mind return window for all products. Any voluntary return or exchange option, eligibility conditions and deadline depend on the product or fulfillment family and must be expressly stated on the product listing or agreed with us in writing before purchase. If no such option is stated, do not assume that change-of-mind returns are included. Email us before buying if return eligibility affects your decision. This does not limit your rights under applicable law.

Made-to-order and Printful products

Printful products are made to order. Change of mind, or a size or color you selected incorrectly, is not covered by the standard Printful return program unless the listing expressly offers otherwise or applicable law requires it. This does not exclude assistance for damaged, defective, misprinted or incorrect goods. Check measurements, colors, personalization and the selected variant before placing an order.

Damaged, defective, wrong or missing items

Inspect your order and email jon@shopetify.com as soon as you notice a problem. Include the order number, the item and variant, a description and clear photographs where available. For a package that has not arrived, include any tracking information. We will review the issue and arrange the appropriate remedy, which may include a replacement, reshipment or refund, according to the circumstances and applicable law. Contacting us promptly helps us work within supplier claim periods; it does not shorten your statutory rights.

How to request a return or exchange

Contact us before sending an item back. We will confirm whether a return is required, the authorized return address, any item-specific deadline and the instructions that apply. The registered business address is not a return or pickup location. Do not send items to a supplier or to that address without our written instructions. Where a voluntary return is accepted, keep the item unused and with its packaging unless the issue itself makes that impossible or our instructions or applicable law say otherwise.

Return costs

For accepted change-of-mind returns, the existing rule is that you are responsible for return shipping unless the listing, a written agreement or applicable law says otherwise. We do not add a new flat return or restocking fee in this policy. For damaged, wrong, defective or other non-conforming items, we will explain the required process and any remedy without limiting your legal rights.

Cancellation and shipment delays

Email us as soon as possible if you want to cancel or change an order. Production or fulfillment may already have begun, especially for made-to-order items, so a voluntary change or cancellation cannot always be accommodated. If an order cannot be shipped within the applicable promised or legally required time, you retain the delay-notice, cancellation and refund rights provided by applicable law. See our shipping policy.

Refunds

We will confirm the outcome of the review and any return or inspection needed. Approved refunds are issued to the original payment method unless you agree otherwise or the law requires another method. Your bank or payment provider may require additional processing time. Contact us if an approved refund has not appeared. We do not replace a legally required monetary refund with store credit without your agreement.

Business inquiries and existing rights

Wholesale, resale or business arrangements require a written quotation or agreement specifying the applicable products and conditions. A business inquiry does not automatically create a separate return program. Conditions disclosed or agreed at the time of purchase and non-waivable rights continue to apply; this update does not retroactively reduce existing order rights.

Contact

For returns, damaged goods, missing orders, exchanges or cancellations, email jon@shopetify.com. Nothing in this policy excludes or limits rights that cannot lawfully be excluded, including rights relating to goods that are defective, not as described or not delivered as required.